Delete account

In the app

The app is in Arabic; the Arabic labels are shown in brackets.

1. 1If you have an active or upcoming subscription, cancel it first in My subscription (اشتراكي) → Cancel subscription (إلغاء الاشتراك), and wait for any pending payment or refund to finish.
2. 2Open Account (حسابي) and choose Delete account (حذف الحساب).
3. 3Review what will happen, then type the word حذف (“delete”) to confirm.
4. 4Tap Permanently delete my account (حذف حسابي نهائيًا). You're signed out on all devices immediately.

If you can't access the app

Email support@nutriomeals.app with the mobile number on your account. We'll verify that the account is yours before acting on the request and confirm once it's deleted.

What gets deleted

• Your name, email and contact settings.
• Your body details, goal and calculated needs, food allergies and preferences.
• Your food, weight and water logs, and your ratings and comments.
• Your addresses. Addresses linked to past deliveries have their description, details and coordinates removed.
• All sign-in sessions.

What we keep, and why

• Invoices and credit notes as issued, for the period the law requires (at least six years).
• Payment, subscription and delivery records, separated from anything that identifies you.
• Your mobile number, to prevent abuse. It can't be used to create a new account for 90 days; after that it starts a completely new account.

Deletion is permanent and the account can't be restored. Any remaining in-app credit is forfeited and doesn't carry over to a new account.