NutriomealsTerms of use
These terms govern your use of the Nutriomeals app and your meal subscription. By creating an account or subscribing, you agree to them.
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Service provider
Nutriomeals is provided by Qantara TimePieces Company (شركة كانتارا تايمبيسز), commercial registration 7054103382, address: 4097 Al-Yahsabi Street, Al-Arid District, Additional No. 8425, Riyadh 13332, Saudi Arabia.
Your account
- You sign in with your mobile number and a verification code sent by WhatsApp. Each number can have only one account.
- You're responsible for keeping the code private and for activity on your account.
- Your details must be accurate, especially your delivery address, body details and food allergies, because your meals are calculated from them.
Plans and prices
- Every plan includes three meals a day (breakfast, lunch and dinner) for one, two or three months, in two types: fresh meals, each delivered in its own window, or chilled meals, delivered once a day.
- The service runs six days a week, with no delivery on Fridays. The term is counted in calendar months from your start date.
- The total price in Saudi riyals is shown before you pay. It's what you pay, with no delivery or other added fees.
- One discount code can be used per purchase or renewal, subject to its validity and conditions. A price quote stays valid for 15 minutes.
Payment and invoices
- You pay in the app through Moyasar with mada, Visa or Mastercard, and can use your in-app credit for all or part of the amount. We don't store your card details.
- Your subscription is created once Moyasar confirms the payment. If the payment fails, no subscription is created and any credit you applied isn't used.
- If the payment succeeds but we can't create your subscription for a reason on our side, we automatically refund the full amount to your original payment method and let you know.
- Every payment gets an invoice, available in the app and emailed to you if you've added an email.
Start date and changes
- You choose your start date when you buy. The earliest is the next operating day for fresh meals, or two operating days ahead for chilled meals, if you order before 8:00 pm Riyadh time.
- The same notice applies to changing the address or time of a specific day: the app shows the earliest day you can change, and days already being prepared can't be changed.
- Saving a new address doesn't move existing deliveries to it; change each day's address from your delivery schedule.
Renewal
- Your subscription renews only if you turn on auto-renewal yourself, and you can turn it off at any time.
- We never charge your card automatically. With auto-renewal on, we use your in-app credit first, then send you a payment link by WhatsApp and email three days before your term ends, with reminders two days and one day before. The link is valid for 72 hours.
- If the renewal isn't paid by the end of your term, service stops at the end of the term. If you pay later, the new term starts from the next available day after payment; past days aren't counted.
- You can also renew manually from the subscription page.
Freezing
- You can freeze your subscription for free in My subscription (اشتراكي) → Freeze subscription (تجميد الاشتراك), as long as the freeze starts at least three full days after your request.
- Freeze allowance per subscription: 20 service days for a one-month plan, 35 for two months and 50 for three months. You can split it across several freezes.
- Your end date moves out by the number of frozen service days.
- You can cancel a scheduled freeze before it starts; a freeze that has started runs to its end.
Cancellation and refunds
You can cancel in My subscription (اشتراكي) → Cancel subscription (إلغاء الاشتراك). The app shows the financial outcome before you confirm, and there's no cancellation fee.
- Value of remaining days: what you paid is spread evenly over your subscription's service days, and we calculate the value of the days not yet prepared, minus anything already compensated.
- Before your start date, with nothing prepared yet: the part paid by card is refunded to your original payment method, and any part paid with credit returns as credit.
- After your subscription starts, or once preparation has begun: the value of the remaining days is added to your in-app credit.
- A card refund can take a few business days to appear, depending on your bank. The app shows the refund status.
In-app credit
- Credit can be used only for subscriptions and renewals in the app, soonest-expiring first.
- Each credit expires 365 days after it's added.
- Credit can't be cashed out or transferred to another account, and it's forfeited when you delete your account.
Delivery
- We currently deliver within Riyadh, inside our service area. Each address needs location coordinates to check coverage, which is checked again at purchase.
- Fresh meals arrive in their own windows: breakfast 8 am–12 pm, lunch 12–4 pm and dinner 4–8 pm. Chilled meals arrive once a day in the window you choose from those shown.
- Delivery is free and included in the plan price.
- If a delivery fails because of an incorrect address or no one being available to receive it, it isn't redelivered or compensated. If it fails for a reason on our side, contact us and we'll review compensation as in-app credit.
Meals and food allergies
- We prepare your meals from your calculated needs, allergies and preferences; dishes aren't picked individually. You can choose preferred ingredients for the following week each Friday.
- We exclude every meal containing an allergen you select from the list (gluten, milk, eggs, fish, shellfish, peanuts, tree nuts, soy, sesame). If you describe another allergy, our team reviews it before your subscription starts.
- Meals are prepared in a kitchen that handles all of these ingredients, so we can't guarantee they're free of traces. Check each meal's ingredients in the app before eating.
- Nutrition values shown are estimates calculated from standard food reference data and may vary slightly.
- The service doesn't give medical advice, and its meals aren't designed to treat medical conditions. If you have a medical condition, or are pregnant or breastfeeding, consult your doctor or a dietitian before changing your diet.
Acceptable use
You may not use the app unlawfully, give misleading information, attempt unauthorized access to our systems, or misuse discount codes. We may suspend or close an account that breaks these terms, settling anything owed to you under these terms.
Intellectual property
The app, its content and the Nutriomeals brand belong to us or our licensors and may not be copied or used without permission.
Limitation of liability
We take reasonable care to deliver the service on time. We aren't liable for harm caused by inaccurate information you provide, or for indirect losses, to the extent permitted by applicable law.
Governing law
These terms are governed by the laws of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute, without affecting your rights under the Consumer Protection Law.
Changes
We may change these terms and will notify you in the app before any significant change takes effect. Changes don't affect a subscription you paid for before they take effect, unless they're in your favour.