NutriomealsSupport
We're here to help with your subscription, deliveries and account.
On this page
Contact us
To help us help you faster, include the mobile number on your account and the invoice number or delivery date if relevant. Never send your verification code or card details.
The app is in Arabic; the Arabic labels are shown in brackets.
Frequently asked questions
I didn't get a verification code
Codes arrive by WhatsApp, so check that your number uses WhatsApp and is typed correctly. You can request a new code after a minute, up to five times an hour. A code is valid for five minutes.
I want to change my delivery address
Add the new address in Account (حسابي) → Addresses (العناوين), then change the address for the days you want from your delivery schedule. You can change a day until 8:00 pm one operating day before it (two for chilled meals).
My address is outside delivery coverage
We currently deliver within Riyadh. Tap "Use my current location" (استخدام موقعي الحالي) while you're at the address so the app can check coverage accurately.
How do I freeze my subscription?
Go to Account → My subscription (اشتراكي) → Freeze subscription (تجميد الاشتراك). The freeze must start at least three full days from now, and your end date moves out by the frozen days.
How do I cancel, and what do I get back?
Go to Account → My subscription → Cancel subscription (إلغاء الاشتراك). Before your start date the amount is refunded to your card; after it, the value of the remaining days becomes in-app credit. The app shows the amount before you confirm. Details are in the Terms of use.
How do I turn off auto-renewal?
From your subscription page. Auto-renewal never charges your card; it sends you a payment link before your term ends.
Where are my invoices?
In the Invoices list (الفواتير) in the app, along with credit notes for any refund. They're also emailed to you if you've added an email to your profile.
I have a food allergy
Select it from the allergy list when you set up your account, or update it later in the app, so meals containing it are excluded. If it isn't listed, describe it and our team will review it before your subscription starts.
A delivery didn't arrive
Email us the same day with the delivery date and address, and we'll look into it.